Care Plan Terms of Service

Authorisation

You are engaging Stoke Design Co Pty Ltd, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorise Stoke Design Co Pty Ltd access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

Whats Included

  • 1 x Hosting (Located in the Sydney Data Centre, 5GB of SSD Storage, unlimited bandwidth per month, 2GB memory)
  • 1 x domain name from the below TLD’s
  • 1 x Cloudflare DNS hosting and firewall
  • 1 x SSL Certificate powered by Let’s Encrypt
  • 30/60 mins of content changes. This does not collect and rollover from month to month.

Available Domain TLDs

One domain name is included in your care plan. The following domain TLD’s are available only:

.com.au
.com
.net.au
.net
.org.au
.org

Other TLD’s are available however a corrected monthly total for your care plan will be discussed upon request.

Additional domain names can be purchased for $40 +GST per annum.

If the client already owns their domain or is through a 3rd party such as an IT provider, the monthly price will not be discounted.

Downtime Measurement

Downtime is measured from the time a trouble ticket is opened with Stoke Design Co Pty Ltd until network availability is restored, or the affected device is powered back on, as applicable.

Pricing & Payments

All prices appearing on this site are subject to change without notice. Once a client of Stoke Design Co Pty Ltd, you authorise Stoke Design Co Pty Ltd to charge the payment method you submitted for all the invoices generated for the services rendered by Stoke Design Co Pty Ltd. In order to cancel your recurring payment or change payment method, simply contact [email protected] prior to your payment due date.

Cancellation & Refunds

Cancellation of any monthly recurring service can occur at anytime after your first 1 month (30 days) of service.
No Refunds are available after your purchased package or service has been started, unless otherwise specified in any authorised correspondence by Stoke Design Co Pty Ltd. After cancellation, Your website will be taken offline, packaged as files/databse and supplied. The domain password will also be provided so the client may transfer their domain away from Stoke Design Co Pty Ltd

Refusal of Service

Stoke Design Co Pty Ltd reserves the right to refuse service to any individual, website, or blogs that contain offensive, obscene, hateful, malicious content or any other reason.

Third Party or Client Modifications

With a WordPress based website, client will independently edit or update his or her web pages after completion of the site (if built by Stoke Design Co Pty Ltd), unless otherwise agreed upon in this agreement by client and Stoke Design Co Pty Ltd.

If anyone other than Stoke Design Co Pty Ltd, or its subcontractors, attempts to update the website and damages the design or impairs the ability for the web pages to display or function properly, time to repair the web pages will be assessed at an hourly rate of AUD$80+GST per hour needed. Work to repair the website from client and third-party modifications is outside of the support time and scope of the monthly website care. There is a one-hour minimum.

Copyright

Stoke Design Co Pty Ltd does not assume any responsibility or liability for the content of the websites it manages, maintains and/or hosts.

Limitation of Liability; Disclaimer of Warranties

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before ordering services.

We will do our upmost to ensure your website performance and security is optimal, but we did not build the WordPress software, the plugins used on the website, nor the hosting platform it runs on. Stoke Design Co Pty Ltd therefore does not guarantee, represent, or warrant that the functions contained in your webpages or website will be uninterrupted, or error-free.

You expressly agree that your use of, or inability to use, the functions contained within your webpages or the website is at your sole risk. The entire risk as to the quality and performance of the webpages and website is with client.

To the extent not prohibited by law, in no event will Stoke Design Co Pty Ltd be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate your webpages or website, however caused, even if Stoke Design Co Pty Ltd has been advised of the possibility of such damages.

Stoke Design Co Pty Ltd does not represent, guarantee or warrant that the functions contained in your webpages or website will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Stoke Design Co Pty Ltd disclaims any liability relating thereto.

Cost of Service

Costs may be subject to change based on new standards, policies, data and hardware infrastructure costs. We will provide you with 30 days notice in relation to any proposed fee changes.

Acceptance

Please note that by submitting your payment, you are agreeing to all of our terms of service as they are written here. Stoke Design Co Pty Ltd reserves the right to change or update these terms at any time without prior notice. The user of this site agrees to the terms of this agreement on behalf of his or her organisation or business. This Agreement constitutes the entire understanding of the parties. Any changes or modifications thereto must be in writing and signed by both parties.

Please contact us with any questions regarding the Stoke Design Co Pty Ltd care plan terms of service by email [email protected]